A simple step-by-step guide to placing an order:
As Drinkaware is a registered charity, we do not seek to make profit from selling our resources. However, as there is a cost involved with producing and distributing the products, we charge a small fee per item to cover, in part, some of our costs.
We try to provide a range of resources to meet the needs of those looking for alcohol education. We are always willing to hear ideas for new resources which would benefit you, if you have an idea please contact us.
To see what orders you have placed in the past please log in to your account and go to the My Account section. From there you can view your order history.
You can find out about Drinkaware’s cancellation policy in the Returns Policy.
You can order up to 1000 each of all our hard copy products via the online ordering system.
You can contact Drinkaware using the onlineshop@drinkaware.co.uk.
To track the progress of your order, please log in to your account and access the My account section. From there you can view your order history, which will indicate the order status.
Processing: If your order involved WorldPay card payment, this status indicates your payment is being processed.
Pending: Once your payment has been accepted, your order joins a queue to be sent to the fulfilment house.
Completed: Your order has been passed to the fulfilment house where it will be packaged and posted.
By registering your details, the system will save your orders and your address details to make it quicker to check out the next time you log in. You’ll also be able to sign up to receive information about new products and hear about our latest campaigns.
If you have forgotten your password, you can send yourself a password reminder from the login page. This will generate a new password and send it to your registered email address.
Our system has a verification process which prevents people from opening more than one account with the same details.
We’d like to be able to keep you up to date with what we’re up to. So, if you register to receive news and updates from Drinkaware then we will add you to our database and will keep you informed of our latest campaigns, activity and let you know about any new resources we think you might be interested in based on your past orders. You can unsubscribe from the news at any time by logging into your online resources account and going to the My Account section.
To update your account details, please log in to your account and go to the My Account section. From there you can update your personal details, add addresses to your address book and change your password.
If your parcel is being delivered by courier, should they be unable to deliver we may try and phone you to arrange re-delivery.
As Drinkaware is a registered charity, we do not seek to make profit from selling our resources. However, as there is a cost involved with producing and distributing the products, we charge a small fee per item to cover, in part, some of our costs.
Unfortunately, as Drinkaware is a registered charity, we do not seek to make a profit from selling our resources, so we cannot offer discounts on bulk orders as our prices are kept as low as possible for everyone.
The WorldPay payment system uses techniques to ensure the security and integrity of sensitive information. You can find out more information about the security of WorldPay here.
Only NHS and Local Authorities can be invoiced for orders.
Most orders are processed on the day they are placed, but please allow up to a week (5 working days) for your order to arrive with you.
If a parcel is under 2kgs it will be sent via Royal Mail Second Class Post, so should arrive with you in approximately 5-10 working days.
If a parcel is over 2kgs it will be sent via courier. In this case, items should arrive within 2-3 working days. The parcel will require someone to be at the delivery address to collect it – should no-one be available, the courier will put a card through the door and you would need to arrange re-delivery with the courier.
Items weigh:
Unit and calorie calculator: 6g
Unit measure cup: 50g
Every order, no matter what the size, will be charged a flat rate postage and packaging fee of £3.50.
Unfortunately, as Drinkaware is a UK based charity we are only able to dispatch to UK addresses. The content in our leaflets is UK specific and may not be relevant to other countries e.g. unit sizes vary from country to country.
There is no limit to the number of times you can download our online resources such as factsheets or workshop plans. No matter how many times you download, it will always be free of charge, although you will need to log in to download the file. Our downloadable products are PDF files, so you will need Adobe PDF reader to open these.
Drinkaware currently only offers factsheets in downloadable format.
We update our site regularly to ensure that you only ever see resources that are in stock. Please check back to the site regularly if a resource you require is currently out of stock.
Unfortunately we do not allow people to add their own logos to our resources.
If you have an idea you would like to share with Drinkaware you can let us know via onlineshop@drinkaware.co.uk.
