Returns Policy

Customers may require to return items purchased via this website. The arrangements which will apply in such eventuality are set out in our Terms and Conditions, however we provide an extract as follows:-

 

CANCELLATION AND RIGHT TO RETURN AND REFUND.

You may cancel an Order at any time prior to us sending you the Order Confirmation by way of a clear statement. You may (but are not obliged to) do this by completing the Cancellation Form set out below and sending it to us by email contact@drinkaware.co.uk  or by post to Drinkaware, c/o Sprint LtdUnit 3, The Mercury Centre, Central Way, Feltham, Middlesex, TW10RN.

Once we have sent you an Order Confirmation and our Contract is formed, in addition to your other legal rights, you have the right to cancel the Contract in respect of one or more Products and receive a refund in accordance with the terms set out below.

Your right to cancel a Contract in respect of one or more Products covered by that Contract starts from the date of the Order Confirmation relating to that Contract and ends 14 days after the date on which you receive all of the Products covered by the Contract.

If you wish to cancel a Contract, you should notify us of your wish to do so by way of a clear statement prior to the expiry of the 14 day cancellation period. You may (but are not obliged to) do this by completing the Cancellation Form set out below and sending it to us by email contact@drinkaware.co.uk or by post Drinkaware, c/o Sprint LtdUnit 3, The Mercury Centre, Central Way,Feltham, Middlesex, TW10RN.

Cancelation Form

To: Drinkaware, Email: contact@drinkaware.co.uk  Post: Drinkaware, c/o Sprint Ltd, Unit 3, The Mercury Centre, Central Way, Feltham, Middlesex, TW14 0RN.

I/we hereby give notice that I/we cancel my/our [order/contract of sale] of the following goods:

[insert name of Products]

Ordered on [insert date of Order]

Order No: [insert relevant Order no]

Your name (or the customer’s name if different):

Your address (or the customer’s address if different):

Date:

 

If you cancel the Contract within the time period set out above, you must return the Products to Drinkaware, c/o Sprint LtdUnit 3, The Mercury Centre, Central Way, Feltham, MiddlesexTW140RN. or such other address specified by us as soon as reasonably possible and in any event within 14 days of you notifying us that you are cancelling the Contract. Please retain evidence of sending the Products back to us.

If you cancel the Contract in respect of one or more Products we will refund you all payments received from you in respect of the rejected Products including the costs of outbound delivery.

We shall be entitled to make a deduction from any refund payable to you to take into account the loss in value of the rejected Products if the loss is the result of unnecessary handling by you.

You are responsible for the costs of returning the Products unless we have agreed to collect them or the Products cannot normally be sent by post. Any refunds payable by us to you shall be paid by the same method you used to pay within 14 days of the earlier of

  1. (a) the date we receive the relevant Products from you; or

  2. (b) the date you provide evidence that you have returned the Products.

If you decide to cancel a Contract or Order prior to the Products being despatched, we will refund you within 14 days of the date on which you notified us of your decision to cancel the Contract/Order.

When returning Products please replace thitem securely in its original packinand return it to us with your despatch note. 

FAULTY GOODS

Please be aware that if you have returned the Products to us because they are faulty or mis-described, we will refund the price of the Products in full, together with any applicable delivery charges (regardless of the method of delivery), and any reasonable costs you incur in returning the Product to us.

If you are a consumer, you have legal rights in relation to Products that are faulty or not as described. These legal rights are not affected by your right of return and refund or anything else in these Terms of Purchase.

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